Worldwide Shipping
Free express shipping on orders over €98. VAT and import duties are included, so there are no unexpected fees when your order arrives.
Fast Delivery
Estimated delivery usually 3–7 business days.
DDP Included
VAT and import duties included. No surprise fees.
Full Tracking
Tracking link sent by email after your order is dispatched.
Delivery Timeline
Here is what happens from the moment you place your order to the moment you arive
1. Order Placed
We receive your order
and confirm the details.
2. Processing
1–3 business days
Your order is prepared,
checked and packed
with care.
3. Dispatch
Your order leaves
our warehouse.
4. Express Shipping
2–5 business days
Shipped via express
courier with full
tracking.
5. Delivery
Usually 3–7 business
days total
Delivered safely to
your address.
Prescription orders, special lenses, or custom options may require additional preparation time.
No Unexpected
Import Fees
Pantoglasses ships using DDP (Delivery Duty Paid).
- VAT included in the price
- Import duties included
- No customs payment on delivery
- Smooth international delivery
- VAT included in the price
- Import duties included
- No customs payment on delivery
- Smooth international delivery
Track Your Shipment
Once your order is dispatched, you will receive a tracking link by email.
Follow your shipment in real time from dispatch to delivery.
- VAT included in the price
Carefully Packed for Safe Delivery
Every PantoGlasses order includes:
- Premium protective case
- Cleaning cloth
- Secure packaging
- Tracking information
- VAT / import tax included invoice
Important Shipping Information
Delivery Address
Please ensure your address, phone number and email are correct before placing your order.
Prescription Orders
Prescription lenses may take longer due to custom production and extra preparation.
Remote Areas
Some remote locations may require additional delivery time depending on courier availability.
Public Holidays
Processing and delivery may be delayed during weekends or public holidays.
Tracking Delay
Tracking links may take a few hours to update after dispatch.
Shipping FAQ
Where does PantoGlasses ship?
PantoGlasses ships internationally. Available countries and shipping options are shown at checkout after you enter your delivery address. We aim to make ordering from pantoglasses.com simple, safe, and clear for retail customers worldwide.
Do you offer free shipping?
Yes. PantoGlasses offers free shipping on eligible orders over €98. When your order qualifies, the free shipping option will appear automatically at checkout before you place your order.
Which shipping carrier do you use?
Most international orders are shipped with express delivery partners such as DHL Express. For some destinations or local deliveries, another suitable shipping method may be used. The available shipping method will be shown at checkout or in your tracking details after dispatch.
How long does delivery take?
Delivery time depends on your country, the product type, and whether your order includes custom prescription lenses. After dispatch, express delivery is usually fast, often around 2–5 business days for many destinations. Prescription glasses may need extra preparation time before shipping.
Why do prescription glasses take longer to ship?
Prescription glasses are made according to your selected prescription and lens options. This means the lenses need to be prepared before the order can be shipped. Frames-only and ready-to-wear sunglasses are usually faster to prepare than custom prescription glasses.
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive tracking information by email. You can use the tracking link to follow your package and see delivery updates from the shipping carrier.
Do I need to pay customs or import fees?
PantoGlasses aims to make international ordering simple for B2C customers. Duties and taxes are handled where applicable so customers do not receive unexpected customs charges on delivery. The final checkout will show the available shipping and payment options for your destination.
Is VAT included in the price?
Prices on pantoglasses.com are shown for retail customers. VAT and tax handling are included where applicable based on your delivery country and checkout setup. Your order total will be shown clearly before you place the order.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, contact PantoGlasses as soon as possible with your order number and the correct shipping address. Once an order has been dispatched, we may not be able to change the delivery address.
What happens if my package is delayed?
Shipping delays can sometimes happen because of customs processing, local delivery conditions, holidays, weather, or carrier delays. Please check your tracking link first. If the tracking has not updated for several days, contact PantoGlasses with your order number so we can help check the shipment.
What should I do if my package arrives damaged?
If your package arrives damaged, take clear photos of the outer packaging, inner packaging, and the product before using it. Contact PantoGlasses as soon as possible with your order number and photos, so we can review the issue and help you with the next steps.
What should I do if my tracking says delivered but I did not receive the package?
First, check around your delivery location, with household members, neighbors, reception, or your local pickup point. If you still cannot find the package, contact the shipping carrier and PantoGlasses with your order number and tracking details.
Can I choose express shipping?
Available shipping options are shown at checkout. In many cases, express shipping is used for international orders so your glasses can arrive safely and quickly after dispatch.
Do you ship frames only?
Yes. Frames-only orders can be shipped internationally. If you choose frames only, you receive the selected frame without prescription lenses, so your local optician can fit lenses later.
Do you ship prescription glasses internationally?
Yes. You can order prescription glasses internationally from pantoglasses.com. Choose your frame, enter or upload your prescription, select your lens options, and complete checkout. The glasses will be prepared and shipped to your delivery address.
Can I order from Norway?
Yes. PantoGlasses is a Norwegian eyewear brand, and customers in Norway can order directly from pantoglasses.com. Available shipping and payment options will be shown at checkout.
Can I order from the EU, UK, USA, or Canada?
Yes. PantoGlasses ships to many international destinations, including selected European countries and other global markets. Enter your address at checkout to see the available shipping options for your country.
Do you ship to PO boxes?
Some express carriers may not deliver to PO boxes. For the safest delivery, we recommend using a full street address, including apartment number, postal code, city, country, phone number, and email address.
What information should I check before placing my order?
Before placing your order, check your delivery address, phone number, email address, selected frame, size, color, lens options, and prescription details. Correct information helps avoid delays during production and delivery.
Who should I contact for shipping questions?
You can contact PantoGlasses through the contact options on pantoglasses.com. Please include your order number, delivery country, and tracking number if available, so we can help you faster.
Need Help?
Our customer support team is here to help you with any questions about shipping, tracking or your order.
